Location: Las Vegas, Nevada, San Diego, California, or Remote
The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently. The TAM will collaborate with the territory sales reps and VizExplorer Customer Support organization. TAM will likely be required to travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s needs.
Ultimately, the TAM should be able to provide technical, product and business knowledge to support the sales process, provide customer technical support and strengthen overall customer relationships.
The Industry Specialist is responsible for delivering the Customer Success program and processes, leveraging industry experience to guide VizExplorer customers through both remote and onsite trainings and product demonstrations. This role is responsible for both the development and delivery of compelling technical curricula that provides a strong foundation for customer success throughout the delivery and product adoption lifecycle.
The Director of Managed Services is responsible for the structure and quality of the Managed Services and consulting programs across all product verticals. The Managed Services and consulting programs will focus on meeting customer objectives and establishing ROI for customers using our proprietary products. This role will also manage a team of Managed Services Analysts to continually drive value from our programs and software solutions.
The Gaming & Marketing Managed Services Analyst is responsible for delivering the Managed Services Program processes which focus on continued customer acclimation and immersion into proprietary database marketing products.