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The VizExplorer Industry Specialist Team offers a range of consulting options, from training property team members, making recommendations, to implementing property improvements and complete managed services that drive ROI.
Our team is made up of distinguished operational intelligence experts, seasoned industry veterans, world class software developers, and we are devoted to building the very best products backed by extraordinary support.
Meet Our Industry Specialists
VizExplorer’s Industry Specialists each have years of casino experience and is a VizExplorer product expert. Trust us...you're in good hands!
T. Trent Dang is an 19-year veteran of the gaming industry, having held senior positions in marketing, slot operations, and information technology in many types of markets including large Strip operations to small high frequency properties for companies such as Caesars Entertainment and Penn National Gaming. Currently, he serves as a Industry Specialist Director at VizExplorer, an award-winning operational intelligence software company, where he leverages his experience to enable the company’s gaming clients to maximize the use of VizExplorer’s tools as well as collaborates closely with the organization's sales, marketing, and product development teams to ensure that initiatives are aligned with industry trends and demands. In addition to his industry experience, he is an Adjunct Professor in Casino Management at the University of Nevada, Las Vegas and has published research in The International Journal of Hospitality Management. A Louisiana native, he performed his undergraduate coursework in Social Science and Music at the University of Oklahoma and Loyola University New Orleans and also holds a master’s degree in Hotel Administration from the University of Nevada, Las Vegas.
Based in Las Vegas, Jordan Whitten is the Director of Industry Consulting for VizExplorer. In this capacity, he oversees all aspects of VizExplorer’s consulting engagements from the sales cycle through successful completion of all engagement objectives. Jordan also serves as the Industry Product Owner for floorViz, the company’s slot floor optimization solution. He is the advanced-level trainer and subject-matter expert forfloorVizhaving worked with over 70 properties worldwide ranging in size from less than 300 to over 5,000 slot machines. Jordan spent his formative gaming years in the slot operations departments of casinos in Colorado, Nevada, and Mississippi. It is there where he developed his interest and expertise in slot analytics, location optimizationandstrategic game mix decision-making.
With 14 years of Player Development and VIP Marketing experience, including nine years at Penn National Gaming, Mick Ingersoll joined VizExplorer as an Industry Specialist in 2015. In this role, he developed and manages Best Practices Training for hostViz™, greetViz™ and is VizExplorer's primary Player Development Consultant. Recently, he has been named Director of International Customer Success and is focusing on growing VizExplorer's footprint around the world. An early adopter of new technology, Mick aims to apply technology advancements from other industries to Player Development and to transform Hosting from a Customer Service position into a Hospitality Sales and Account Management function. Mick resides in Las Vegas,but escapes the desert heat to pursue his passion for skiing, which he has now done in 17 countries (and counting).
Lana has over 16 years of experience in the casino industry, with 12 years in casino operations spanning hotel, casino marketing andtraining departments. As a Training Program Manager, she leverages her industry experience to guide new and existing VizExplorer customers through the entire Training Life Cycle to ensure successful software implementation.
Vince is an Industry Specialist responsible for floorVizand techViz on the VizExplorer team. He has over 11 years of progressive leadership experiencewithinthe gaming industry. Prior to joining VizExplorer, Vince was in the position of Director of Slot Operations at Golden Nugget Las Vegas. In his capacity, Vince was responsible for slot strategy formulation and implementation. Throughout his experience, Vince has developed a passion forin depthslot analytics and player behavior which collectively lend themselves to provide insights intogameplacement and the optimization of product mix. Though this, he was able to affect strategic business growth. Vince has a proven record of accomplishment within the gaming industry creating strategies for casino operators. Vince earned his undergraduate degree in Hospitality Management from the University of Central Florida and his MBA from the University of Nevada, Las Vegas – Lee Business School.
In his role as Industry Specialist with VizExplorer, Pete Tsolis focuses on advanced training and marketing strategy for the company's campaign management product campaignViz™. Pete brings to his role a deep expertise in marketing and analytics gained during more than 10 years in strategic roles with MGM Resorts International and The Cosmopolitan of Las Vegas. He holds a BS in Marketing and an MBA from the Lee Business School at the University of Nevada, Las Vegas.
Brad Reckamp is currently an Industry Specialist at VizExplorer. Previously, he served as Regional Director of Planning & Analysis for Caesars Entertainment where he managed budgeting and advanced analysis projects for three regional properties and a convention center. Prior to joining Caesars, he served in various operations analysis, marketing analysis, and accounting roles for MGM Resorts, Rush Street Gaming, and Tropicana Entertainment. In addition to his extensive analytics background, Brad also has extensive Table Games operations experience with over 15 years of experience in the Midwest and on the Las Vegas Strip. A native of the St. Louis, MO-area, Brad holds a Bachelor's in Business Administration - Finance degree from the University of Nevada, Las Vegas.
With more than eight years of casino industry experience in the SouthFlorida and Las Vegas Markets, Jeremy Jakubowicz joined the VizExplorer team inmid 2017. As an Engagement Specialist, his focus is campaignViz™ and hostViz™ customer training and customer success best practice. Jeremy brings a large growth of knowledge in variousrollsas Promotions Manager, Special Events Manager and Marketing Manager with corporations such as Hard Rock International, Warner Gaming Hard RockandStronach Group Gulfstream Park. Additionally, Jeremy brings experience in teaching and training. He currently resides in the greater Las Vegas area.