Guest Service Automation for Gaming

greetViz

Automate customer service notifications so your team can dynamically respond to guests, ensure guest satisfaction across your entire property and drive guest loyalty.

Real-Time Customer Service
Smart Service & Staffing
Automate Guest Engagement

Select a Feature:

Deliver guest service to drive loyalty

  • Issue automated mobile alerts to team members upon predetermined player events to ensure real-time responsiveness
  • Identify on-property guest activity and deploy a range of staff, not just hosts, to greet and interact with players
  • Enable delivery of high-quality customer service that enhances guest experience and fosters player loyalty
Real-Time Customer Service - greetViz

Ensure quality of service across your property

  • A lightweight solution for casinos seeking to extend quality guest service beyond the hosted VIPs ranks
  • Flexible enough to scale multiple properties and highly suited to casinos attached to hotels and resorts
  • Lets you enage staff members across departments to make guests feel welcomed at every point of their stay
  • Deliver quality, responsive service guests may expect from a world-class hospitality operation
Real-Time Customer Service - greetViz
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Make smart service decisions based on your guest

  • Seamlessly combine guest data with real-time gaming floor information and devise your own preset business rules to determine when to issue mobile alerts
  • Set mobile alerts that empower hosts and other staff to proactively welcome guests upon arrival, send a drink to celebrate a player’s win, or initiate a lead for player development
  • Implement trigger-based customizable escalation processes based on guest worth or specific types of activity
  • Get real-time insights about on-property activity with priority-driven mobile email notifications
Smart Service & Staffing - greetViz

Access guest data on-demand

  • Personalize the service your staff provides with instant access to detailed guest data, preferences and activities spanning your entire property
  • Train staff to initiate guest data requests simply and intuitively via email for additional insights delivered in real-time
Smart Service & Staffing - greetViz

Efficiently manage staffing requirements

  • Use available data to forecast staffing requirements and adjust scheduled shifts accordingly
  • Drive savings by recommending optimal staffing levels while ensuring the highest quality of service
Smart Service & Staffing - greetViz
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Features

  • ActionFactory – Automated Workflows and Alerts
    Workflow management for player performance notifications, greet task assignment and approval workflows for automated hospitality operations
  • InstantResponse – Email System Queries
    Automated email system queries that contain relevant greet intelligence, including player profile, performance metrics, reservations information
Automate Guest Engagement - greetViz
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