Slot Dispatch & Service Management - techViz

Understand what is happening on your slot floor in real-time
Quickly notify the correct technician or attendant via mobile or a dispatch coordinator using ActionFactory™ to maximize responsiveness

Instantly identify valuable players, prioritize and automatically dispatch based on player tier or behavior
Prioritize the order of service requests and assign a team member based on location, skill and schedule

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Increase machine uptime to maximize slot machine availability and ROI
Reduce player wait time by responding to a jackpot or machine error in real time
Enhance the entertainment experience and increase player loyalty

Set goals, assign tasks and monitor slot attendants and technicians with an easy-to-use, real-time desktop and mobile application
Maintain service level goals and understand staffing requirements by tracking outstanding tasks, as well as slot attendant and technician response times
Intuitive operation that requires no technical skills for dispatcher or technician

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Automated mobile slot dispatch
Real-time mobile notifications empower slot attendants and technicians to respond to events on the slot floor without waiting for a dispatcher
Intelligent slot maintenance
Arm technicians with a mobile “meal-book” to speed up service tasks and better understand maintenance behavior as it relates to the machines on your floor
Optimize staffing and service levels
Monitor your team schedule, service level, performance goals and forecast staffing levels against historical service trends
Coordinate property-wide responses
Instantly notify other staff members of events on the slot floor to coordinate the proper response, e.g., notify a slot manager of a machine change

PredictiveAnalytics – Predictive Modeling and Automated Analysis
Advanced predictive models forecast machine reliability based on historic maintenance and parts usage to inform inventory and service decisions
InstantResponse – Mobile Email System Queries
Automated and user-driven email queries for slot machine performance and metrics generate reports on demand, issues alerts on slot performance and more
StackedForms – Drillable Report Queries
Empower your slot manager to manage the end-to-end slot service workflow from initial machine incident, to slot attendant or technician task escalation, to parts usage and ordering

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