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Monitor service requests in real-time to maximize service delivery
Prioritize the order of service requests and auto-assign a team member based on location, skill and schedule
Understand what is happening on your slot floor in real-time to optimize staffing levels
Quickly notify the correct technician or attendant via mobile or a dispatch coordinator using proprietary technology to maximize responsiveness
Instantly identify valuable players, prioritize and automatically dispatch based on player tier or priority scoring
Arm technicians with a mobile “meal-book” to electronically track and understand maintenance behavior
Increase machine uptime to maximize slot machine availability and ROI
Reduce player wait time by responding to a jackpot or machine error in real time
Enhance the entertainment experience and increase player loyalty
Powerful reports to manage the end-to-end slot service workflow and team member productivity
Set goals, assign tasks and monitor slot attendants and technicians with an easy-to-use, real-time desktop and mobile application
Intuitive operation that requires no technical skills for dispatcher or technician
Automated mobile slot dispatch
Real-time mobile task updates empower slot attendants and technicians to respond to events on the slot floor without waiting for a dispatcher
Skill-based Routing
Send attendants tasks that match their skill level, from server and beverage requests to jackpots
Data Sheet
techViz
Real-Time Service Management
Data Sheet
techVizOps
Automated Dispatch and Smart Service
