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SLOT DISPATCH & SERVICE MANAGEMENT

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Respond to Slot Floor Events in Real Time

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  • Monitor service requests in real-time to maximize service delivery

  • Prioritize the order of service requests and auto-assign a team member based on location, skill and schedule

  • Understand what is happening on your slot floor in real-time to optimize staffing levels

  • Quickly notify the correct technician or attendant via mobile or a dispatch coordinator using proprietary technology to maximize responsiveness

  • Instantly identify valuable players, prioritize and automatically dispatch based on player tier or priority scoring

Optimize Casino Floor Performance

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  • Arm technicians with a mobile “meal-book” to electronically track and understand maintenance behavior

  • Increase machine uptime to maximize slot machine availability and ROI

  • Reduce player wait time by responding to a jackpot or machine error in real time

  • Enhance the entertainment experience and increase player loyalty

  • Powerful reports to manage the end-to-end slot service workflow and team member productivity

  • Set goals, assign tasks and monitor slot attendants and technicians with an easy-to-use, real-time desktop and mobile application

  • Intuitive operation that requires no technical skills for dispatcher or technician

Intelligent Slot Maintenance and Automated Dispatch

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  • Automated mobile slot dispatch
    Real-time mobile task updates empower slot attendants and technicians to respond to events on the slot floor without waiting for a dispatcher

  • Skill-based Routing
    Send attendants tasks that match their skill level, from server and beverage requests to jackpots

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Resources

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Data Sheet

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Real-Time Service Management

 

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Data Sheet

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Automated Dispatch and Smart Service

 

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