Slot Dispatch & Service Management


Real-Time Slot Dispatch
Service Management

Select a Feature:

Respond to slot floor events instantly

  • Understand what is happening on your slot floor in real-time
  • Quickly notify the correct technician or attendant via mobile or a dispatch coordinator using ActionFactory™ to maximize responsiveness
Real-Time Slot Dispatch - techViz

Maximize operational efficiency

  • Instantly identify valuable players, prioritize and automatically dispatch based on player tier or behavior
  • Prioritize the order of service requests and assign a team member based on location, skill and schedule
Real-Time Slot Dispatch - techViz
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Optimize casino floor performance

  • Increase machine uptime to maximize slot machine availability and ROI
  • Reduce player wait time by responding to a jackpot or machine error in real time
  • Enhance the entertainment experience and increase player loyalty
Service Management - techViz

Boost team member performance

  • Set goals, assign tasks and monitor slot attendants and technicians with an easy-to-use, real-time desktop and mobile application
  • Maintain service level goals and understand staffing requirements by tracking outstanding tasks, as well as slot attendant and technician response times
  • Intuitive operation that requires no technical skills for dispatcher or technician
Service Management - techViz
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Intelligent slot maintenance and automated dispatch

  • Automated mobile slot dispatch
    Real-time mobile notifications empower slot attendants and technicians to respond to events on the slot floor without waiting for a dispatcher

  • Intelligent slot maintenance
    Arm technicians with a mobile “meal-book” to speed up service tasks and better understand maintenance behavior as it relates to the machines on your floor

  • Optimize staffing and service levels
    Monitor your team schedule, service level, performance goals and forecast staffing levels against historical service trends

  • Coordinate property-wide responses
    Instantly notify other staff members of events on the slot floor to coordinate the proper response, e.g., notify a slot manager of a machine change



  • PredictiveAnalyticsPredictive Modeling and Automated Analysis
    Advanced predictive models forecast machine reliability based on historic maintenance and parts usage to inform inventory and service decisions
  • InstantResponseMobile Email System Queries
    Automated and user-driven email queries for slot machine performance and metrics generate reports on demand, issues alerts on slot performance and more
  • StackedFormsDrillable Report Queries
    Empower your slot manager to manage the end-to-end slot service workflow from initial machine incident, to slot attendant or technician task escalation, to parts usage and ordering
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Conrad Chu
Director - Customer Operations