Player Development & CRM for Gaming - hostViz

Consolidate player data from across multiple spreadsheets and systems into an accurate player profile
Instantly access player casino and slot game preference, dining and hotel reservations, room and event enterainment preferences
Access recent communications record, including comp records and offer redemption status
Reduce reliance on multiple address books and outdated lists to manage your player development

Understand the players that make an impact on your casino with numerous metrics available at your fingertips, such as visits, trips owed, ADT, theo win, total win etc.
Enable your hosts to work smarter with player valuation calculated for this quarter, last quarter and the variance so they can go after the players that really matter

Give host managers the ability to create, track, and manage tasks, as well as assign and prioritize tasks to keep hosts focused on developing the best players.
Quickly review all tasks assigned for coded players and see the assigned host, including history, of a specific player

Set goals and metrics for hosts and then allow player development managers to track progress towards those goals
Review and analyze accurate, real-time reports relating to host performance, hosted player information, tasks completed, completed player calls and more

Give your hosts the power of player intelligence in the palm of their hand with hostVizMobile™, so they can spend more time on the floor developing players
Empower hosts with the ability to track their performance and the impact of their player development activities
Access assigned tasks, player preferences, recent activity, notes and much more through our intuitive interface that users of all technology skill levels can easily leverage

Give hosts current, accurate player data available on their mobile devices to increase meaningful interactions with players on the slot floor
Empower hosts to update player information and add player notes in a few clicks to improve player intelligence and track player development
Click-to-call and email from any mobile device or desktop-with automatic logging of all communications

Real-time player notifications
Automatically generate alerts to take action on events on your casino floor, including instantly notifying hosts when and where VIP players card in
Manage events and attendance
Unlock event and group management, giving hosts the ability to invite, confirm and check in guests, and allow managers to evaluate event performance
Guest hotel reservations in a snap
Give hosts the ability to automatically generate email room requests to hotel staff from within hostVizOps mobile
Speed comp exception requests and approvals
Let host automatically escalate a player comp request to the host manager from within hostVizOps mobile app

See players currently on the floor
Give hosts the ability to see where their current coded players are on the floor to increase host/player interactions while improving host efficiency
Intelligent player engagement
Use predetermined rules and automated workflows to monitor and manage player activity, and customize escalation processes to ensure the appropriate host responds to player actions in real-time
Sales automation for hosts
Automatically prioritize and create host call lists using smart workflows to speed task assignments, player development campaigns and event promotions
Promote host manager process and escalation
Give host managers the ability to quickly track and manage the entire player development process, from uncoded player identification, to host task assignment, to results