Reflections on a Remarkable Year

December 23, 2021 Las Vegas, NV – 2021 is almost over and it has been an extraordinary twelve months. We began the year still in the throes of COVID with record case levels, but there was hope on the horizon as vaccines were released to the public just a couple of weeks before we rang in the new year. We end the year with COVID headlining the news again, but with life having returned almost to normal for many of us.

Gaming revenues surged. Gaming stocks surged then retreated. Cashless solutions and iGaming continue to gain traction. Sports betting continued to grab headlines and is now legal in 26 states plus Washington, DC. We got back to in-person conferences with NIGA in July and continued through G2E in October and SBC in December.

For VizExplorer, 2021 was perhaps our best year, and we have our customers and extraordinary team members to thank. We were able to add several new casino customers to the VizExplorer family, released three game-changing new products (with more to come), and several new features and upgrades. As a result, we have never been stronger. We can trace the positive changes at VizExplorer to the mission we set out in 2019 – to be the leading harmonizer of data for the Gaming industry. Our mission is by no means complete but we made great progress because we stuck to these three principles:

Deliver products that drive incredible value to our customers
Make easy-to-use tools for our customers
Support and train our customers like no one else in the industry

One great example is our new VizOnDemand Slot Reporting.

Now our customers can have virtually any metric at their fingertips with an intuitive interface, drilldowns, trends, and both manufacturer and customer views. Customers can have it on premise or in the Cloud. VizOnDemand Slot Reporting is available on its own or with our revolutionary VizOnDemand Slot Recommendation Engine. Schedule a demo. [Live link].

All of our VizOnDemand products install in just a few hours and require virtually no back-end support or troubleshooting. We have come a long way! And there is much more , with another 10-12 products on our roadmap that will cover every major aspect of casino operations as well as Sports Betting and iGaming.

We have seen that the industry still needs the fulsome workhorse Enterprise products that we have offered for nearly 10 years now, and we are proud of the advancements we have made with campaignViz, hostViz, and floorViz over the past year and a half.
I look forward to 2022 as another transformational year for the industry and for VizExplorer. We have much to do and are excited to have so many partners on this journey with us.

Happy Holidays and Happy New Year to all!

David Patent
CEO
702-285-4000
david.patent@vizexplorer.com

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Our Track Record

VizExplorer Powers

No other Gaming solutions provider has the experience and track record of VizExplorer. Since 2012 we have been a trusted partner of the most successful casinos in the world.

“HostViz has been a great addition to our property. This tool allows Hosts to move beyond the traditional ‘great guest service’ and relationship-building initiatives, into a personalized guest service experience. Our individual Team Members feel more confident in their telesales attempts and are able to customize their approach for each individual guest. It also allows Hosts to conduct some of their own data mining and guides them along with their path of making sound strategic decisions, that maximize their individual ROI as well as the properties.”

“The VizExplorer team has proven their dedication to us from the start. Their knowledge of the industry, accessibility, and response time, ranging from guidance and training to technical support. They perform and follow through the same way we expect our Casino Hosts to do with VIPs.”

“VizExplorer is much more than a software solution. We have a huge VIP business and we rely on Viz both for growth and to help us delight our best customers. HostViz is an incredible tool that our teams use every day, but, honestly, the training, support, and continuous improvement that Viz brings to the table are what makes them indispensable.”

“We get tremendous value from the use of VizExplorer software and their team has become true partners that understand our business and our needs. With VizExplorer we have made decisions that have driven increased revenue and improved our guests’ experiences!”