Customer
EXPERIENCE

VizExplorer’s Customer Experience team works closely with you throughout the customer journey to ensure our solutions return value to your business. The CX team is dedicated to understanding your needs and deploying the resources to meet your objectives.

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Support

VizExplorer’s Support Team is built on highly experienced team members with a deep understanding of the gaming space and technical proficiency.  The Support Team works directly with end users to promptly troubleshoot technical issues and find a quick resolution.

Customer Success Team

VizExplorer’s Customer Success team is composed of industry specialists and customer success managers that have many years of gaming operations experience. The Customer Success Team will partner with customers to ensure proper adoption and value realization with the software. We work directly with all key stakeholders to provide as much support as needed to achieve goals and maximize ROI.

Professional Services Team

VizExplorer’s Professional Services Team is fully integrated with the Customer Success & Technical Support teams ensuring a seamless customer experience from Discovery to Delivery.

Our Track Record

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VizExplorer Powers

  • $10 billion of annual gaming revenues
  • over 100,000 slots
  • 15,000 hotel rooms across the globe

No other Gaming solutions provider has the experience and track record of VizExplorer. Since 2012 we have been a trusted partner of the most successful casinos in the world.

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“HostViz has been a great addition to our property. This tool allows Hosts to move beyond the traditional ‘great guest service’ and relationship-building initiatives, into a personalized guest service experience. Our individual Team Members feel more confident in their telesales attempts and are able to customize their approach for each individual guest. It also allows Hosts to conduct some of their own data mining and guides them along with their path of making sound strategic decisions, that maximize their individual ROI as well as the properties.”
Steve Shehi
Director of Player Development
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“The VizExplorer team has proven their dedication to us from the start. Their knowledge of the industry, accessibility, and response time, ranging from guidance and training to technical support. They perform and follow through the same way we expect our Casino Hosts to do with VIPs.”
Steve Shehi
Director of Player Development
choctaw
“VizExplorer is much more than a software solution. We have a huge VIP business and we rely on Viz both for growth and to help us delight our best customers. HostViz is an incredible tool that our teams use every day, but, honestly, the training, support, and continuous improvement that Viz brings to the table are what makes them indispensable.”
Walter Allen
Sr. Director of Player Development
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“We get tremendous value from the use of VizExplorer software and their team has become true partners that understand our business and our needs. With VizExplorer we have made decisions that have driven increased revenue and improved our guests’ experiences!”
Tracy Leppert
Director of Marketing
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“The VizExplorer Slot tools provide value for our team by allowing them to perform their own analysis and the VizExplorer customer support is knowledgable and responsive”
David Teno
Director of Slots

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Demos are hosted by industry specialists with deep product expertise and can be held online or onsite.

latest news & Resources

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